Customer Reviews
Delivery Policy:
Kiss & roses delivers directly anywhere in Los Angeles. Orders placed before 5 pm are eligible for same-day delivery. The delivery fee will be calculated based on the delivery address at checkout.
Standard Delivery Fee for distance up to 5 miles - $9.90
For distance over 5 miles $9.90 plus $1.00 per each additional miles.
For orders over $125.00 delivery within 5 miles is FREE.
For distance over 5 miles $9.90 plus $1.00 per each additional miles.
For orders over $250.00 delivery within 10 miles is FREE.
For distance over 10 miles $9.90 plus $1.00 per each additional miles.
For orders over $400.00 delivery within 20 miles is FREE.
For distance over 20 miles $9.90 plus $1.00 per each additional miles.
Floral Compositions:
Customers may wish to include a message with their compositions and these messages will also be private and confidential between the customer and the recipient.
Substitution Policy:
In some instances, the florist's photo may represent an overall theme or look that cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, the local florist will ensure that style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
Flowers by subscription can be delivered weekly, bi-weekly or monthly. We deliver Monday through Friday from 8 a.m. to 6 p.m. All flower subscription packages can be customized. Prices listed above do not include taxes or shipping costs. Credit card payment is required for take-home subscriptions.
Flower subscription contracts are for weekly, bi-weekly, or monthly renewable terms. A 30-day notice is required to cancel the service and a request for change of delivery must be made 7 days prior to scheduled delivery.
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Subscription FAQs
Our subscriptions allow you to select a delivery frequency that best suits your needs - either weekly, bi-weekly, or monthly. You can also choose the number of deliveries for your subscription. What's more, you can also pay for your subscription as you go or pay entirely upfront. Choose any combination that works for you!
While you’re not able to choose which bouquet you will receive, we will select the freshest option for your delivery date. Every arrangement is designed to create an on-trend look you won't find anywhere else! Depending on your plan, (Classic, Seasonal, or Luxe) you will always receive a bouquet valued between 10%-25% more than the cost of your subscription plan. For weekly subscriptions with more than six deliveries, some bouquets may repeat.
Absolutely! 3-month subscriptions are a popular gift option to celebrate special occasions, but you can customize your subscription gift by frequency and duration to choose a subscription best suited to your recipient.
Yes, you can! Upon setting up an account, you can go in and adjust your settings to pause your next delivery and let us know the next best delivery date.
We’re happy to assist with updating your subscription. Simply hit reply to your order confirmation email or reach out to our Happiness Team at care@urbanstems.com.
We offer ongoing payment plans. You will be billed according to the delivery schedule you select (either weekly, bi-weekly, or monthly) on the day of delivery.
Shipping is always free on your subscription orders!
Depending on the day you first choose for your flower delivery and cadence, we’ll deliver on that day for all future deliveries. So, if you get your flowers delivered on Thursday bi-weekly, you’ll get another flower delivery two weeks later on a Thursday.
We appreciate client’s emotions
